Staff Delivers Real-Time Flight Information to Guests without ‘Handheld Hypnotism;’ FlyteBoard Airline Information Display lets Staff Make Eye Contact with Guests, not Mobile Devices
Sheraton Albuquerque Uptown Hotel FlyteBoard
May 21, 2015 –
The Sheraton Albuquerque Uptown Hotel needed to correct a problem. Its airline crew-room contracts required meeting arriving flights on time and transporting crews back to the hotel for their stay. Easily done. Property staff just needed to be aware of when the appropriate planes arrived. Guests also wanted to know if their departing flights were on time. The property’s issue was with mobile devices and the ‘handheld hypnotism’ we are all familiar with.
FlyteBoard lets front desk staff focus on their guests
“Our property staff continuously used their mobile devices to monitor flight schedules for our crew arrivals. It seemed like our concierges and bell staff were always staring at their handhelds checking flight times, it was not professional,” said Damen Kompanowski, general manager of the Sheraton Albuquerque Uptown Hotel.” The FlyteBoard flight information display improved our guest service and professionalism. Now our team has real-time airline arrivals and departures always visible so they can focus on our guests; plus, they are at the arrival curb on time to pick up our airline crews.”
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“It is great that FlyteBoard also gives us the time and weather on the same screen. It is visible for staff use and guests can check their flight times,” Kompanowski said. “Our shuttles are on time and our staff can focus on guests without being distracted by their mobile devices.”
The Sheraton Albuquerque Uptown Hotel is 9 miles from the airport located in the heart of Albuquerque’s newly-developed Uptown Area, surrounded by a number of corporate headquarters. The property offers 295 guest rooms with pillow-top mattresses and plush sheets on Sheraton’s signature Sweet Sleeper bed. Rooms feature a stylish desk complete with an ergonomic chair. Guests power up in the morning with an in-room coffee maker and ready-to-brew Starbucks coffee and Tazo tea.
Scott Triphahn, Flyte Systems’ vice president, said, “We bring the airport to hotel guests and business travelers anywhere, anytime. Guests do not have to rely on handheld apps with possibly out of date flight information at hotels where FlyteBoard and our other displays are used. We smooth and soothe the travel experience for people on the go.”